TERMS AND CONDITIONS OF SALE
M-Stickers – www.m-stickers.com
PREAMBLE
These General Terms and Conditions of Sale (hereinafter «GTC») govern all sales concluded via the website www.m-stickers.com.
The brand M-Stickers is a trademark operated by the company MSTKS HOLDING, hereinafter referred to as «the Seller».
Any order placed on the site implies the full, complete and unreserved acceptance of these GTC by the Buyer.
ARTICLE 1 – IDENTIFICATION OF THE PARTIES
The Seller
The brand M-Stickers, operated by MSTKS HOLDING,
hereinafter referred to as «the Seller».
Contact :
contact@m-stickers.com
www.m-stickers.com
The Buyer
Translate from fr to en: Any natural or legal person purchasing products via the site www.m-stickers.com,
hereinafter referred to as «the Buyer».
ARTICLE 2 – PURPOSE OF THE GTC
The purpose of these GTC is to define:
- the terms of sale for products offered by M-Stickers,
- the respective rights and obligations of the Seller and the Buyer,
- the terms of order, payment, delivery and warranty.
They are accessible at any time on the site and supersede any other document.
ARTICLE 3 – PRODUCTS
3.1 Nature of products
The products offered for sale are mainly:
- motorcycle wheel rim decorative kits,
- rim strips,
- stickers and associated products.
The majority of products are made to order, often customizable according to the Buyer's choices (dimensions, colors, finishes, effects, texts, etc.).
3.2 Presentation
Each product is presented on the website with a detailed description of its essential characteristics.
The visuals, photographs, 3D renderings, configurator simulations or examples of achievements are provided for information only and non-contractual.
Slight variations in color, rendering, or finish may exist depending on screens, media, or printing processes.
ARTICLE 4 – PRICES
4.1 Prices displayed
Product prices are indicated in euros Incl. taxes.
In accordance with Article 293B of the General Tax Code, the VAT not applicable.
The prices shown therefore do not include no value added tax.
Delivery costs are indicated before order validation and are added to the total amount.
M-Stickers reserves the right to change its prices at any time.
However, the products will be invoiced based on the prices in effect at the time of order confirmation.
Shipping costs are specified before final order confirmation.
4.2 Price Modification
The Seller reserves the right to modify its prices at any time.
However, products are invoiced based on the price in effect at the time the order is confirmed by the Buyer.
ARTICLE 5 – ORDER
5.1 Order Process
The Buyer selects their products, verifies the order summary (products, options, price, delivery), then proceeds to payment.
Order confirmation means:
- acceptance of prices,
- acceptance of product descriptions,
- acceptance of these GTC,
- final formation of the sales contract.
5.2 Refusal or cancellation of order
The Seller reserves the right to refuse or cancel any order in case of:
- of previous litigation with the Buyer,
- non-payment,
- of suspected fraud,
- obvious error in price or configuration.
ARTICLE 6 – PAYMENT
6.1 Terms
Payment is due immediately upon order.
Accepted payment methods:
Payments are secured via certified payment providers.
6.2 Security
At no time does the Buyer's banking information transit through or is stored by the Seller.
ARTICLE 7 – RETENTION OF TITLE
The products remain the property of the Seller until full payment of the price, including costs and taxes.
ARTICLE 8 – RIGHT OF WITHDRAWAL
8.1 General principle
According to articles L221-18 and following of the Consumer Code, the Buyer has a period of 14 days from the date of receipt of the product to exercise their right of withdrawal.
8.2 Exception – Custom products
IMPORTANT
In accordance with Article L221-28 of the Consumer Code, the right of withdrawal does not apply to personalized products, in particular:
- specific shapes,
- custom colors,
- custom texts or graphics,
- specific dimensions,
- products created via the configurator.
No returns, exchanges, or refunds can be demanded for these products, except in the case of a proven defect.
ARTICLE 9 – DELIVERY
9.1 Terms and Conditions
Products are delivered to the address indicated by the Buyer when ordering.
They are shipped in reinforced cardboard envelopes or suitable boxes depending on the size and quantity ordered.
9.2 Lead times
Delivery times are approximate:
- 10 business days in standard delivery,
- up to 20 days maximum for customized products or during periods of high demand.
M-Stickers operates on a "made-to-order" basis, without stock.
9.3 Delays
In case of delay greater than 30 days, not justified by a case of force majeure, the Buyer may request cancellation of the order and a full refund.
9.4 Receipt
It is up to the Buyer to check the condition of the package upon receipt.
Any anomaly must be reported to the carrier and to the Seller within a period of 3 days.
ARTICLE 10 – GUARANTEES
10.1 Legal Guarantees
The Buyer benefits from:
- Legal guarantee of conformity (articles L217-3 et seq. of the Consumer Code)
- Warranty against hidden defects (articles 1641 et seq. of the Civil Code).
10.2 Commercial durability guarantee – 6 years
Regardless of legal guarantees, M-Stickers offers a 6-year commercial durability guarantee covering premature lifting of the decals.
Mandatory installation conditions
To benefit from the warranty, installation must be carried out:
- on a clean, dry and degreased surface,
- in accordance with the recommendations provided,
- with a minimum drying time of 48 hours.
Claim procedure
The Buyer must provide:
- clear and dated photographs,
- a description of the conditions of use,
- a copy of the invoice.
After verification, a refund for the product will be issued within a maximum of 60 business days.
Exclusions
Warranty does not cover:
- a bad installation,
- improper use,
- exposure to extreme conditions,
- negligence or lack of maintenance.
ARTICLE 11 – LIABILITY
The Seller is bound by a obligation of means.
Its responsibility cannot be engaged in case of:
- misuse,
- improper installation,
- indirect damages,
- normal wear.
ARTICLE 12 – INTELLECTUAL PROPERTY
All elements of the site (texts, visuals, logos, images, configurator) are the exclusive property of M-Stickers.
Any reproduction or exploitation without authorization is prohibited.
ARTICLE 13 – PERSONAL DATA
Personal data is processed in accordance with Privacy policy available on the website.
ARTICLE 14 – APPLICABLE LAW AND DISPUTES
These GTC are subject to French law.
In the event of a dispute, the Buyer may resort to a consumer mediator.
In the absence of an amicable agreement, the competent courts will be those within the jurisdiction of the Seller's registered office.
Christmas Holidays – Production Break 
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